The NBI Clearance online appointment service is introduced by the National Bureau of Investigation. The online system allows users to schedule an appointment for getting and renewing their NBI clearance certificate. The NBI Clearance Online Appointment system is created to make the process faster for clearance process faster. It helps reduce the workload in NBI offices and avoids applicants being in long queues. Applicants can choose their preferred time, date, day, and preferred branch through the online portal.

Purpose of the NBI Online Appointment

The main purpose of the NBI Clearance online appointment is to allow user to initiate their application process by booking an appointment for biometrics. The Online system reduces the application processing time and allows the department to manage more applications per day. 

Applicants record their personal details with the system in advance, which helps in faster processing and verification. The systems are not only helpful the the department but also save time for users.

Who Needs to Book an NBI Online Appointment?

Anyone looking to get the NBI Clearance certificate needs to get an appointment first. NBI clearance is the legal requirement and is needed for government and private job applications, traveling abroad, business purposes, etc. Whether you are applying for a new NBI clearance or NBI Renewal, you need to book an online appointment before you visit the National Bureau of Investigation office. If you need any corrections in your clearance certificate, you still need to schedule an NBI online appointment.

Requirements Before Booking an Appointment

Before you proceed with booking the NBI online appointment, you need to prepare the below given details and documents. 

  • Valid Email Address to register with NBI, the email should be active because you will receive the email confirmation code. 
  • Be prepared to provide your personal information, including the contact number and two Valid government-issued IDs, such as a Passport, Driver’s License, PhilHealth ID, or Unified Multi-Purpose Identification card, etc.
  • You should have a good internet connection, a mobile device or laptop, and a clearance fee in your bank account or in a digital payment app

Step-by-Step Process to Book an NBI Appointment Online

To Book an NBI online appointment for a clearance certificate, follow these steps.

  1. Visit the official NBI Website to start your Application.
  2. If you are new, register an account and provide the required details for registration. If you already have an account, log in to it. 
  3. Once you log in, complete your personal information, enter your personal, contact, and required identity documents. Review the entered email and click save. 
  4. Select your slot for the preferred day, time, and NBI branch to book your appointment. 
  5. Once you have booked the available appointment slot, proceed to pay the fee.
  6. Pay the NBI clearance fee of ₱130, plus a ₱25 service fee, using your preferred payment method. 
  7. Once you have paid the fee, save the payment receipt and your appointment reference number. 

Visit the NBI office 15 minutes before your appointment time on the specified day for biometric and photo capture. Make sure to bring your two valid Government IDs you selected during the NBI online appointment. 

How to Reschedule or Cancel Your NBI Appointment

If you cannot appear at the NBI office on your appointment schedule for any reason, then no worries at all, you can reschedule it by following the process. 

  • Visit the NBI official website and log in to your account. 
  • Go to your “Transactions” page.  
  • Find your booked appointment and click on Reschedule. 
  • Select another slot for your preferred time and day. 
  • Click save and you have now rescheduled your appointment. Make sure to print the updated schedule.

NBI Appointment Fees and Payment Methods

The General fee for an NBI appointment is ₱130, and an additional small service fee of ₱25. This makes the total payable fee of ₱155. You can pay the fee via any payment option listed here.

  • GCash
  • Maya (PayMaya)
  • 7-Eleven (via CliQQ app)
  • Bayad Center
  • SM Bills Payment
  • Online Banking (through partner banks)
  • Visa or Mastercard (for some online options)

Documents Required on the Day of Appointment

On the day of the appointment, you are required to keep the following documents with you when you visit the NBI office. 

  • Valid Government ID: Bring your two non-expired government-issued IDs you selected during the appointment booking.
  • Appointment Slip: The scheduled appointment confirmation or reference number you saved after the confirmation of your online NBI appointment.
  • Proof of Payment: Appointment booking fee payment receipt.
  • Old NBI Certificate (For Renewal): When visiting for the renewal of your NBI certificate, make sure that you bring the expired one. If not available, you should have the old NBI reference number.

Issues faced during the NBI Online Appointment Schedule

During the NBI clearance online appointment booking user may face a few issues, which have very simple solutions. The following are the common issues and their solutions.

Wrong Personal Information Entered

You can correct the details when you visit the NBI office. The details can be corrected according to your official government-issued IDs you have provided. 

Missed Appointment Schedule

Log in to your account and reschedule your reference in case you have missed the already booked appointment. You can reuse the payment reference to save a double fee.

Payment Not Reflecting

Payment may take some time to reflect in the system. Wait for 24 hours after making the payment. If the fee status is still unpaid, contact your payment service provider.

Technical Errors on Website

If you face technical issues on website, it may be due to high user traffic or unstable internet connection. Firstly, make sure you have a good internet connection, try accessing the website in off-peak hours, clear your browser cache, or try a different browser.

Important Reminders for Applicants

Before your visit to the NBI offices, you need to make a few reminders so that you don’t face any issues at the department. 

  • Arrive at the NBI clearance office early, at least 15 to 20 minutes before your scheduled appointment. 
  • Dress properly according to the government office; avoid wearing sleeveless tops, shorts, or slippers.
  • Keep your valid ID, reference number, and proof of payment along with you on appointment day.
  • NBI offices only entertain people who have confirmed an NBI Clearance online appointment.
  • Verify that all your personal details are correct before submitting your application. Errors can cause delays or reprocessing.